PRIVACY POLICY

Tenacium DC is committed to protecting your privacy, and we comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR). This privacy policy outlines the personal information we collect, how it is stored and processed, and your rights concerning your personal data. Please read this privacy policy carefully. If you have any questions, contact us at Public.Relations@Tenacium.co.uk.

What Information Do We Collect?

We receive, collect, and store any information you enter on our website or provide to us in any other way. This includes:

Internet protocol (IP) address used to connect your computer to the internet
Login details (if applicable)
Name, email address, and password
Payment details (including credit card information)
Purchase history
Communication records
Comments, feedback, product reviews, recommendations, and personal profile details
Session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page

How Do We Collect and Use Your Personal Information?

We collect and use personal information for the following purposes:

To contact you (e.g., responding to enquiries, sending updates)
For record-keeping and legal obligations (e.g., tax compliance, fraud prevention)
For internal research and development (e.g., improving website performance and services)
For marketing purposes (only if you have given consent)
To meet internal audit requirements

Examples of when we collect your data:

Contact Forms: When you complete a contact or demo request form, we collect your name, email, and phone number to respond accordingly.
Account Creation: When you create an account, we store your name and email address for account management.
Transactions: When making a purchase, we collect name, address, and email details for payment processing and invoicing.

Legal Basis for Processing Personal Data

Under UK GDPR, we process personal data under the following lawful bases:

Consent: When you opt in to receive marketing communications.
Contractual Necessity: When processing is necessary to fulfil a contract with you (e.g., providing services, account creation).
Legal Obligation: When we are legally required to process data (e.g., tax obligations, fraud prevention).
Legitimate Interests: When we use data to improve services, maintain security, and analyse website performance.

Data Retention Policy

We only retain personal data for as long as necessary. Our retention periods are:

Account data: Retained while the account is active; deleted upon request.
Contact form submissions: Deleted after 12 months.
Transaction records: Kept for 6 years for legal and tax purposes.
Marketing data: Stored until consent is withdrawn.

How Do We Store, Use, Share, and Disclose Personal Data?

Our website is hosted on the Wix.com platform. Wix provides an online platform that enables us to sell products and services. Your data may be stored via:

Wix.com’s data storage, databases, and applications on secure servers behind a firewall.
PCI-DSS compliant payment gateways (e.g., Stripe, PayPal) for secure transactions.

We may share data with:

Google Analytics for website analysis and performance tracking.
Marketing and email service providers (if you opt into marketing communications).

International Data Transfers: Wix may store data outside the UK (e.g., in Israel and the USA). When data is transferred outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or Adequacy Decisions.

Your Rights Under UK GDPR

Under UK GDPR, you have the following rights:

Right to Access – Request a copy of the data we hold about you.
Right to Rectification – Request corrections to inaccurate data.
Right to Erasure (‘Right to be Forgotten’) – Request data deletion unless legally required to retain it.
Right to Restrict Processing – Request that we limit how we use your data.
Right to Object – Object to certain data uses (e.g., marketing).
Right to Data Portability – Request your data in a portable format.

To exercise these rights, contact us at Public.Relations@Tenacium.co.uk.

How Do We Use Cookies and Tracking Technologies?

We use cookies for:

Providing a great user experience.
Identifying registered users.
Monitoring website performance and security.

Cookie Categories:

Essential Cookies – Cannot be disabled (e.g., security, authentication).
Marketing Cookies – Track advertising effectiveness.
Functional Cookies – Store user preferences for a personalised experience.
Analytics Cookies – Help us understand website performance.

To manage cookies in your browser, visit:

Firefox: Cookie Settings
Chrome: Cookie Settings
Safari: Cookie Settings
Edge: Cookie Settings
To opt out of Google Analytics tracking: Google Analytics Opt-Out

Complaints and ICO Contact Information

If you believe your data is being handled improperly, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting. If we make material changes, we will update this page to reflect them.

For any questions, or to access, correct, amend, or delete your personal information, please contact us at:
Public.Relations@Tenacium.co.uk

Withdrawing Consent: If you no longer wish us to process your data, please email Public.Relations@Tenacium.co.uk.